Contact Centers

Your customers make important decisions about your organization based on how fast and how well they are treated when they call. When inquiries are handled quickly and efficiently – regardless of where your call center reps are located – customers keep coming back.

First impressions count…

Firstline implements contact management solutions and applications that help protect and generate revenue while improving the overall customer experience. Firstline’s Contact Center Support team helps you with:

  • Managing Call Flow and Heavy Call Volumes
  • Reporting and Report Formatting
  • Real-Time Displays
  • Forecasting
  • Workforce Training and Management
  • Data Mining
  • Agent Productivity Tools
  • Agent and Queue Control
  • Intelligent Announcements
  • Chat, Email and Fax Queuing and Reporting

Mitel Solutions Portfolio »

Contact Firstline. Our Contact Center team is ready to help you connect agents and reps to customers on the first call!