Contact

Individual Phone Problems

For service issues that can be addressed on the following business day, please call Firstline Customer Service at 425.460.3000 and ask for Customer Service. A CSR will generate a work order to document the trouble. The work order will be assigned to a technician the following business day. The assigned technician will contact the person requesting service to discuss the problem in more detail and to correct the problem remotely or dispatch if necessary.

For remote fixes the technician will call back to confirm once the problem has been resolved. For dispatched service, the technician will notify the contact once onsite and will confirm once the problem has been resolved.