Contact Center
Firstline implements customer interaction solutions designed to manage call flow, heavy call volumes and connect you with your customers.
All of our contact center applications help protect and generate revenue while improving the overall customer experience.
- ACD Routing and Re-Routing
- Comprehensive reporting
- Supervisor and agent real-time displays
- Online chat between supervisors and agents
- Playback of historical data
- Database administration
- Data mining
- Multi-Media and Intelligent Queuing
- Interactive "On the Fly" Management