News

October 2016

Firstline is awarded Multi-Location home improvement retailer

  • 300+ Users over 8 locations
  • Redundant virtual call control
  • Managed private network
  • Redundant Border Gateways
  • Wireless headsets and handsets
  • Centralized call center

August 2016

Firstline is awarded hosted VoIP solution for Global sports shoe and apparel company

  • Multi-location global footprint
  • Redundant carriers and data centers
  • Redundant virtual call control
  • Managed private routed network
  • Redundant Border Gateways
  • Managed Services

June 2016

Firstline implements virtual UC solution for multi-location retail outlet

  • 300+ Users over 8 locations
  • Hyper V call control
  • SIP Trunks
  • Private Fiber Networking
  • Managed Cisco Network
  • Wireless Handsets and Headsets

March 2016

Firstline is awarded Multi-Location Contact Center for healthcare provider

  • 200+ Users over 30 locations
  • IVR and Enhanced Call Routing
  • Virtual Call Control
  • Managed MPLS Network
  • Redundant Border Gateways
  • Multi-Media Blending
  • Soft Phones

November 2015

Firstline helps specialty golf retailer implement voice over IP

  • 7 locations
  • Distributed and Redundant Call Control
  • Wireless Handsets
  • Managed Firewalls and VPN
  • Managed Network Switches

June 2015

Firstline is awarded Multi-channel Contact Center for healthcare benefits company

  • 100+ Users
  • Redundant Call Control
  • Co-located at Integrate West
  • Redundant Border Gateways
  • Multi-Media Blending
  • Soft Phones
  • IVR and Enhanced Call Routing

April 2015

Firstline implements 30 location VOIP Network in Banking Vertical

  • 600 VOIP Users implemented across 6 States
  • Mitel Virtual Call Director on Hyper V
  • Unified Collaboration Clients & Mobility Integration
  • Redundant Border Gateways
  • Level 3 & TWT Trunking, Private Networking &Continuity Routing
  • Multiple Data Centers with Geographic Redundancy

Fall 2014

Firstline completes 30 site Enterprise Voice Deployment

  • 6 State MPLS Network
  • Multiple Data Centers for Geographic Redundancy and SIP Trunking
  • VMware Based Call Control
  • Over 350 VoIP Endpoints
  • 75 Call Center Agents
  • Unified Communications Clients
  • Exchange Integration

Firstline is awarded Transit Authorities in Northern WA State

  • Multiple Contact Centers
  • IVR and Intelligent Routing
  • SIP Trunking and Business continuity routing
  • Hyper V virtual machines for voice applications
  • Over 200 VOIP phones in multiple locations